FAQ

When should I see a physical therapist?

Simply put, any time you want. And you do not need a physicians referral. It is your choice.

There are many reasons to see the professionals at Action Physical Therapy. One reason is to rehabilitate an injury, surgical procedure or any other orthopedic or neurological condition. Another reason to visit our clinic is to take advantage of the real healthcare professionals to improve sports performance, lose weight or alleviate pain. We even provide the island's only wheelchair assessment service.

Whether you got hurt pulling in a big fish, want to hit the ball out of the park more often, want to strengthen your shoulders for paddling season, or are sore from pulling a stubborn weed out of your garden, the best path to optimal results is Action Physical Therapy.

Does Action Physical Therapy Kauai take insurance?

Yes. We take virtually all insurances. Action Physical Therapy Kauai is a preferred provider for almost all insurance plans in effect in Hawaii. We take time with each patient to verify coverage and benefits prior to therapy. We want you to be able to concentrate on healing, not paying.

Are your therapists licensed?

At Action Physical Therapy Kauai we do not use unlicensed personnel for clinical care. Unlike our competitors, all of our clinicians are licensed and/or certified.

What is your cancellation/no show policy?

Cancellation Policy
We understand things happen so if you can't make your appointment please call us. If you need to cancel please call us with at least 24 hours notice so we have the opportunity to offer your appointment to another person. If less than 24 hours notice is given you will be charged a $25 cancellation fee.

No Show Policy
If you do not show up for a scheduled appointment, you will be charged a $40 no show fee.

To cancel or postpone your appointment please call the office phone at 808-246-0144.

Where are you located?

Action Physical Therapy in located in Lihue, Hawaii at 4381 Kukui Grove Street, Suite #3, Lihue, Hawaii 96766. We are between the Movie theater and Kukui Groove Mall. To view directions please click here.

Do I need a referral from my doctor?

You do not need a referral from your doctor to utilize our services. Our physical therapists are well trained and will get you started on recovery immediately. And you certainly don’t need a doctor’s referral to use Action Physical Therapy for superior personal training and fitness programs. However, you do need a physician's referral prior to starting therapy if a portion of your treatment is to be covered by insurance.

How long have you been in business?

Originally the staff worked out of HealthSouth. After HealthSouth closed Steve and Lanae Nakamura purchased the clinic and Action Physical Therapy was opened in November, 2005. The entire staff from HealthSouth and all patients moved to the new clinic.

What do physical therapists do?

A physical therapist is a health care professional with at least a four-year degree and has passed a demanding physical therapy exam. A physical therapist specializes in the evaluation and treatment of various diagnoses that limit physical functioning. Our physical therapist work with you to restore health and foster optimal physical function.

At Action Physical Therapy Kauai, this means we begin each client relationship with a thorough examination to identify potential and existing problems. Before we create your personal program, we will discuss your history in detail and use established tests and measures to forecast how successful we can be in addressing your issue.

What should I expect when I become a patient of Action Physical Therapy?

YOUR INITIAL EVALUATION
Visits are approximately one hour where you will work with your personal therapist on different types of joint mobilization, therapeutic exercise and soft tissue work. Your therapist will answer all of your questions related to your rehabilitation. You may be given home exercises to aid in achieving your treatment goals.

YOUR TREATMENT
At Action Physical Therapy Kauai, we emphasize supervised exercise and education. Our goal is for you to return to normal activities of daily living, work and participation in sports or recreational activities. We do this by alleviating pain, swelling and muscle guarding to improve joint motion. As you improve, your exercise program will be progressed to fit your needs for coordination, retraining motor patterns, balance, speed, endurance and strength training. We can assist you with the transition from exercise for rehabilitation to exercise for health maintenance. Whether we are treating you for vertigo, carpel tunnel, a sports injury or aches and pains, our goal is for you to feel better and to lead you on the path to a healthier, pain-free life.

How long does a Physical Therapy session last and how often will I be coming to treatment?

Most physical therapy sessions last approximately 45 minutes to one hour. The frequency and duration of physical therapy is usually determined by your physical therapist during evaluation. Most patients are issued a home exercise program (HEP) which with consistent performance and compliance will decrease the time spent in physical therapy. We at Action Physical Therapy Kauai attempt to foster self empowerment and independence when dealing with an injury.

What should I wear to Physical Therapy?

You should wear comfortable loose fitting clothing that would make it easy to exercise in. Keep in mind the body part being treated; for example knee patients should bring or wear shorts, shoulder patients should wear loose fitting T-shirts or tank tops to allow access to the shoulder.

Is payment expected at the time of treatment or at the conclusion of treatment?

Action Physical Therapy Kauai expects payment of copays/coinsurance/self pay at the time of treatment. This will ease the burden of medical expenses at the conclusion of treatment.

What is the difference between a copay and coinsurance?

A copay is a set rate by the insurance company that Action Physical Therapy Kauai collects during each physical therapy treatment session. Copays vary greatly between different insurance companies and different plans. Copays are not negotiable. Coinsurance is the remaining portion of a bill that is the patient’s responsibility. For example: In an insurance plan with 80/20 the patient is responsible for 20% of the billed charges. Action Physical Therapy Kauai asks patients to pay their estimated 20% at the conclusion of each treatment session. This payment is an estimated portion and the intent is for the patient to have a zero or minimal balance at discharge from physical therapy.

What happens if physical therapy doesn't’t fix 100% of my problems? What happens after I am discharged from physical therapy and my pain returns?

Physical therapy attempts to improve function and alleviate pain to the greatest extent possible. In some cases, 100 percent recovery may not be realistic and reoccurrences in discomfort, pain and limitations of mobility may occur. Our therapists do their best to assist in the greatest recovery possible and attempt to avoid potential flare-ups. We will also help to establish a home exercise program so that you may continue your rehabilitation even after you are no longer coming to the physical therapy office.

It is important to realize that physical therapy is an active treatment approach. In almost all situations, it is imperative that the patient take an active role in the rehabilitation process. Those patients who take an committed role in their treatment program generally have better lasting results following discharge from physical therapy.

And even if your insurance coverage ends, you can continue receive treatments and work with Action Physical Therapy for maintenance, easing pain and improving overall health.

 

Action Physical Therapy, Kauai

Call Action Physical Therapy today to start your new, healthier life

office phone:: 808.246.0144

fax:: 808.245.5148

physical address:: 4381 Kukui Grove Street, Suite #3, Lihue, Hawaii 96766

email:: info@ActionPTKauai.com

TESTIMONIAL::

Theresa Ouano :: pilates instructor, marathoner, dancer

"I am grateful to have the professional help Steve Nakamura at Action Physical Therapy provided when I was suffering from a suspected stress fracture in my foot. He thoroughly and carefully assessed my injury and was able to link the pain to a series of severe ankle sprains I had endured some 10 years prior. On the first visit he was able to give me some exercises to strengthen the ankle and I was relieved that I could do something without fear of making the stress fracture any worse. In addition, he used some excellent manual muscle release techniques. These were somewhat uncomfortable, but afterwards they greatly relieved the pain. I am someone who loves to dance and needs the mental clarity from running so I am very impatient when injuries require a long time without those activities. I am happy to say that Steve recognized this about me and was able to make the physical therapy exercises interesting and challenging so that rehabilitation could be fun. I strongly recommend Steve and Action Physical Therapy."

To learn more about pilates, Theresa or how to stay in shape with dancing, visit Teresa's web site, Poise Pilates.